I sent Elisabeth's old Molly in. She did not come back cleaned or with glasses but she looked great. She had a newer looking head. I also sent two very old Samanthas back and they came back with the old style head. My white bodied one had a haircut and I wanted it replaced because of that and was willing to pay for it but for some reason they did her free.

I guess it depends on how busy they are and who the "doctor" is